It depends on the Landlord of the property. Most of our properties accept DSS tenants but a few require working tenants only.

Category: Tenant FAQs

As managing agents we are accredited by Telford and Wrekin Council. This means that our properties are inspected by the concil to ensure they are suitable. We are also regulated by the Property Ombudsman, meaning that there are high standards we have to meet and rules that we are bound by.

Category: Tenant FAQs

Just give us a call on 01952 588807 and one of our friendly staff will take your details and try to find the perfect property for you. Alternatively you can register your interest online.

Category: Tenant FAQs

Our administration fees are £300 inclusive of VAT

Category: Tenant FAQs

Unfortunately we do not accept administration fees before the property is viewed, this is because we do not refund fees if you decide against the property. However, we will always endeavor to book a viewing as soon as possible for you.

Category: Tenant FAQs

The tenant referencing process is made up of many different parts including:

  • Affordability
  • Credit history (CCJs etc)
  • Employer reference (if applicable)
  • Identity check (electoral role)
  • Current Landlord reference
Category: Tenant FAQs

Everyone over the age of 18 years old who will be residing in the property.

Category: Tenant FAQs

When we receive the referencing conclusions we look at many different factors and may still be able to accept you as tenants with a suitable Guarantor.

Category: Tenant FAQs

A Guarantor is a person (usually a parent or guardian) who takes responsibility for and is liable for the rent if the tenant(s) fails to pay, the guarantor would also be responsible for damages costing more than any deposit that has been paid. They will be liable for the rent for as long as the tenant(s) reside in the property and any subsequent notice period.

A guarantor must be working and have an income that covers there own living costs as well as the full monthly rent amount. The potential guarantor must go through the same referencing checks as the tenant.

If accepted as a guarantor they must sign a Deed of Guarantor as well as the tenancy agreement.

Category: Tenant FAQs

In the event that you are declined as a tenant we will deduct any costs that we have already incurred , the remainder of the administration fees will be returned to you.

Category: Tenant FAQs

Due to legislation we must obtain proof that all tenants over the age of 18 have the right to rent in the UK. To do this we need identification to prove who you are and that you are legally permitted to reside within the UK. Suitable documents include:

  • A Passport
  • A National identity card

If you do not possess photographic identification there are other acceptable documents. For a full list please contact us on 01952 588807.

Category: Tenant FAQs

This depends on many factors including the completion of any works being carried out at the property and how long it takes for your reference checks to return.

Obtaining references from your employer and current Landlord can delay the return of the references so please make them aware that they can expect to receive a reference request.

Category: Tenant FAQs

A Tenancy Agreement is a contract between all parties involved (e.g. Tenant(s), Agent, Guarantor). It contains rules that both the tenant(s) and the Landlord (Agent) must abide by. We usually use a six month Assured shorthold tenancy which becomes a rolling monthly tenancy after the initial six months. You will be asked to sign three copies of the tenancy agreement, one for yourself, the Agent and the landlord.

Category: Tenant FAQs

Some properties don’t require a deposit, it is dependant on the Landlords wishes and requirements. On properties that do require deposits we may be able to negotiate a payment instalment plan.

Category: Tenant FAQs

We lodge all deposits with The Deposit Protection Service (DPS). On your move in day we will give you a booklet with information about this service.

Category: Tenant FAQs

We conduct periodic inspections of our properties to ensure that they are in good condition and we will endeavor to have repairs completed as quickly as possible. In addition to the property inspections we have registered gas engineers who will conduct an annual Gas safety inspection at the property.

Category: Tenant FAQs

On the day you move in we will provide you with a list of useful telephone numbers. On this list you will find a number to call to find out who your suppliers are. Then you will call the suppliers and change the account name to your own. By informing the suppliers that you are the new tenant they will usually provide you with a sode to clear any debt on the meter.

Category: Tenant FAQs

On the day you move in we will provide you with payment details to suit different payment methods.

Category: Tenant FAQs

You should report repairs directly to our friendly office staff on 01952 588807. Unfortuantely, if you report the repairs to anyone else they may not reach us.

Category: Tenant FAQs

The Landlord is responsible for most repairs, however the tenant would be expected to cover the cost of any repairs to damage caused by the tenants.

Category: Tenant FAQs

We do not allow tenants to redecorate within the first six months of them residing in the property, after that period the tenant may request permission. As long as the Landlord is happy with this we will provide the tenant with written permission.

Category: Tenant FAQs

You will have your first inspection after three months, if there is no cause for concern we will then inspect every six months. We will usually send you a letter informing you of an appointment for your inspection one week in advance though in certain situations we will need access quickly and will provide a minimum of 48 hours notice.

During the inspection we are looking for any damage to the property and any repairs that are outstanding.

Category: Tenant FAQs

Contact us as soon as you become aware that you may have an issue paying your rent. We will always try offer advice and may with the Landlords permission be able to set up an affordable payment plan with you to clear any arrears.

Category: Tenant FAQs

You must provide us with at least one months written notice, to end no sooner than the end of your six month tenancy.

It will be appreciated if you could then be accomodating in allowing us to show the property to prospective tenants.  

Category: Tenant FAQs